Kaftan Warehouse Lagos
Return Policy & Store Guidelines
Please read carefully before placing an order.
1. Before You Order
Please check our size chart thoroughly prior to placing your order to ensure the correct fit. For questions, custom requests, or special instructions, tap the WhatsApp button on our website or leave notes in the designated box during checkout.
2. Delivery Timelines
| Region / Location | Estimated Delivery Window | Additional Notes |
|---|---|---|
Lagos |
24 – 36 Hours |
Pickup options available |
Outside Lagos |
3 – 7 Working Days |
Standard nationwide dispatch |
International |
3 – 14 Days |
Varies by location and shipping method |
3. Return & Exchange Policy
We operate primarily on an exchange and store credit basis. Cash refunds are strictly limited to qualifying fulfillment exceptions outlined below.
Exchange Conditions
- Notify Us Within 24 Hours: Contact us via WhatsApp/Call at +234 906 047 9620 or +234 706 332 2267, or email care1@kwlagos.com.ng within 24 hours of package delivery. Please include your order number, reason for return, and clear photos or videos if applicable.
Ship Within 48 Hours: Once your return request is approved, ship the package back within 48 hours and provide tracking information. Packages must reach us within:
- Lagos: Within 2 days
- Outside Lagos: Within 5 days
- International: Within 14 days
- Item Condition: The item must be unworn, unwashed, unused, free of odors, with all original tags, packaging, and fulfillment slip intact.
4. Cash Refund Exceptions
Cash refunds are not offered for changes of mind, customer ordering errors, or preference changes. A cash refund will only be issued under the following specific circumstances:
- Unfillable Orders & Out-of-Stock Items: If an item you ordered is out of stock, unavailable, or cannot be fulfilled within our standard delivery timeline, you will receive a 100% cash refund to your original payment method within 3–5 business days.
- Defective or Damaged Goods (Where Replacement is Unavailable): If you receive a defective or damaged item, and we are unable to provide an exact replacement or suitable alternative in your size/color, you may request a cash refund. Requirement: Damage must be reported within 24 hours of delivery with supporting photos/videos.
- Incorrect Item Shipped by Warehouse Error: If we ship the wrong item, size, or color by mistake, and we cannot supply the correct item within our standard delivery window, you are entitled to a full refund including any return shipping costs incurred.
5. What Can Be Exchanged
- Defective or damaged items
- Incorrect size, color, or product shipped by error
- Size or color changes (subject to stock availability)
If your preferred replacement item is unavailable, we will issue store credit or work with you to select a suitable alternative.
6. Shipping Costs
- Standard Exchanges: The customer pays for return shipping back to our warehouse, as well as the delivery fee for sending out the replacement item.
- Defective Items or Warehouse Errors: If the return/exchange is due to a damaged item or an error on our part, Kaftan Warehouse Lagos will cover all shipping costs.
7. Non-Exchangeable & Non-Refundable Items
- Sale, promotional, or clearance items
- Used, altered, washed, or damaged items
- Returns requested or dispatched outside the required timelines
8. How to Return & Contact Information
Ship Return Packages To:
Kaftan Warehouse Lagos
1 Mojisola Olusoga Close, River Valley Estate, Ojodu Berger, Lagos
Customer Support Contacts:
WhatsApp / Call:
Email Contacts:
Policy last updated: September 2026. Terms and conditions are subject to change without notice.